1. Introduction
Welcome to Onya! By accessing or using our website (https://www.onyalife.com), you agree
to comply with and be bound by the following terms and conditions. Please read them
carefully before using our site.

2. Ordering and Payment
By placing an order, you are offering to purchase a product subject to these terms and
conditions. All orders are subject to availability and confirmation of the order price. We
reserve the right to refuse any order. Payment must be made at the time of ordering, and we
accept bank transfer, credit card and PayPal.

We aim to dispatch orders within 3 business days. Delivery times may vary based on
location and shipping method. Onya is not responsible for delays caused by postal or courier
services. Shipping costs are calculated at checkout and are non-refundable, except as
outlined in our refund policy.

4. Refund Policy
At Onya, we are committed to providing high-quality, sustainable products. If you experience
an issue with your purchase, we will work with you to resolve it in accordance with Australian
Consumer Law (ACL).

Change of Mind
Under Australian Consumer Law, we are not required to provide a refund or exchange if you
simply change your mind. However, if your item is unused, in its original packaging, and in
resaleable condition, we may offer an exchange or store credit within [X] days of purchase.
Return shipping costs will be the customer’s responsibility.

Faulty, Damaged, or Incorrect Items
You are entitled to a replacement, repair, or refund if your item has a major problem,
including:

• A fault that makes it unsafe or unusable
• A defect that was not disclosed before purchase
• Receiving the wrong product from what was ordered
• A product that does not match the description or intended purpose

For minor issues, we will offer a repair or replacement where possible. If a repair is not
viable, a refund will be issued.

Proof of Purchase
To process any return, refund, or exchange, we require proof of purchase (e.g., receipt,
order confirmation email).
How to Request a Return or Refund
If you believe your item meets the conditions for a return or refund, please contact us at
info@onyalife.com or call 0411 310 032 within 30 days of receiving your order. Provide
details about the issue, along with photos if applicable. We will assess your claim and
provide instructions for returning the item if necessary.

• If the item is faulty or incorrect, Onya will cover return shipping costs.
• If returning an item due to change of mind, the customer will be responsible for return shipping fees.

Processing Time
Once we receive your return, we will inspect and process it within 7 business days. Refunds
will be issued via the original payment method.

Your rights under Australian Consumer Law apply in addition to this policy. For more
information, visit the Australian Competition & Consumer Commission (ACCC) website:
https://www.accc.gov.au

5. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the
property of Onya or its content suppliers and is protected by Australian and international
copyright laws. Unauthorized use or reproduction of any content is prohibited.

6. Use of Website
You agree to use our website only for lawful purposes and in a manner that does not infringe
the rights of, restrict, or inhibit anyone else's use and enjoyment of the site. Prohibited
behaviour includes harassing or causing distress to any person and transmitting obscene or
offensive content.

7. Product Information
We strive to ensure that all product descriptions, images, and pricing are accurate. However,
we do not warrant that product descriptions or other content on this site are entirely
accurate, complete, reliable, current, or error-free. If a product offered by Onya is not as
described, your sole remedy is to return it in unused condition.

8. Limitation of Liability
To the fullest extent permitted by law, Onya shall not be liable for any indirect, incidental,
special, or consequential damages arising out of or in connection with the use of our
products or website.

9. Changes to Terms and Conditions
We reserve the right to amend these terms and conditions at any time. Changes will be
effective immediately upon posting on our website. Your continued use of the site constitutes
your agreement to the updated terms.

10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of
Australia. Any disputes arising out of or relating to these terms shall be subject to the
exclusive jurisdiction of the courts of Australia.

11. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:

• Email: info@onyalife.com
• Phone: 0411 310 032 (9am to 5pm weekdays)